Shipping Policy
Welcome to Matchday. We partner with specialized international suppliers across Europe and Asia to provide you with premium football gear. This page outlines our transparent fulfillment process, shipping times, and delivery responsibilities.
1. Processing & Delivery Timeline
To set clear expectations, our shipping process is divided into two distinct phases:
2. Order Tracking & Guarantee
All shipments are fully insured and include a tracking code. Once your order enters Phase 2 (Transit), you will receive an email containing your tracking number.
- Late Delivery Guarantee: We protect your purchase. If your order does not arrive within 70 business days from the date of dispatch, you are entitled to a full refund of the purchase amount, no questions asked.
- Delays (Force Majeure): While 95% of our orders arrive well within the estimated timeframe, external factors (customs congestion, extreme weather, strikes, or peak holiday seasons) may extend the transit time. Matchday is not liable for these third-party logistical delays unless the 70-day threshold is breached.
3. Customs & Import Duties
Because products are shipped from international facilities, your package may be subject to local import taxes or customs duties upon entering your country (or the European Union).
| Fee Type | Responsibility | Details |
|---|---|---|
| EU Import Duty | Customer | A flat fee (e.g., €3 per item) may be charged by local customs or postal services upon delivery. By purchasing, you acknowledge this is a government tax, completely independent from Matchday. |
| Standard Shipping | Matchday / Customer | Paid at checkout according to our shipping rates. |
4. Delivery Failures & Incorrect Addresses
The customer is fully responsible for providing accurate shipping information at checkout and ensuring someone is available to receive the package.