Shipping Policy

Shipping Policy | Matchday

Shipping Policy

Welcome to Matchday. We partner with specialized international suppliers across Europe and Asia to provide you with premium football gear. This page outlines our transparent fulfillment process, shipping times, and delivery responsibilities.

Need help tracking your order? Contact us at team@matchday-shop.com — we will respond within 48 business hours.

1. Processing & Delivery Timeline

To set clear expectations, our shipping process is divided into two distinct phases:

Order Processing Order verification, quality control tailoring, and packaging at the supplier's warehouse. 1 to 5 business days

Transit & Shipping The package is handed over to the international courier and transported to your address. 10 to 25 business days

Multiple Shipments: If your order contains several items, they may be dispatched from different warehouses to expedite delivery. In this case, you will receive separate tracking numbers for each package.

2. Order Tracking & Guarantee

All shipments are fully insured and include a tracking code. Once your order enters Phase 2 (Transit), you will receive an email containing your tracking number.

Late Delivery Guarantee: We protect your purchase. If your order does not arrive within 70 business days from the date of dispatch, you are entitled to a full refund of the purchase amount, no questions asked.
Delays (Force Majeure): While 95% of our orders arrive well within the estimated timeframe, external factors (customs congestion, extreme weather, strikes, or peak holiday seasons) may extend the transit time. Matchday is not liable for these third-party logistical delays unless the 70-day threshold is breached.

3. Customs & Import Duties

Because products are shipped from international facilities, your package may be subject to local import taxes or customs duties upon entering your country (or the European Union).

Fee Type	Responsibility	Details
EU Import Duty	Customer	A flat fee (e.g., €3 per item) may be charged by local customs or postal services upon delivery. By purchasing, you acknowledge this is a government tax, completely independent from Matchday.
Standard Shipping	Matchday / Customer	Paid at checkout according to our shipping rates.

4. Delivery Failures & Incorrect Addresses

The customer is fully responsible for providing accurate shipping information at checkout and ensuring someone is available to receive the package.

No Refunds for Failed Deliveries: If a package is returned to the supplier or destroyed by the courier due to an incorrect/incomplete address, or if the recipient is unavailable after multiple delivery attempts (or fails to pick it up at the local post office), Matchday will not issue a refund. A new shipping fee may be required to arrange a reshipment.