Return & Exchange Policy – Matchday

At Matchday, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may request a return within 7 calendar days from the date of delivery.

To ensure a fair and efficient process, please carefully review the conditions below.

Conditions for Returns

To be eligible for a return, the following conditions must be met:

Original Packaging

The product must be returned in its original packaging.

Product Condition

The item must not show any signs of use, wear, washing, or damage and must be returned in the same condition in which it was received.

Tags and Accessories

All original tags must remain attached to the product, and any accessories or additional items included with the order must also be returned.

Important:
Returns will not be accepted if the conditions listed above are not respected.

Size Selection Policy

Please note that we do not offer returns or exchanges due to incorrect size selection.

To help customers choose the correct size, our website provides detailed measurements in centimeters for all products.

We strongly recommend checking the size guide carefully before completing your purchase.

Exceptions to the Right of Withdrawal

In accordance with Article 16 of the EU Consumer Rights Directive (2011/83/EU) and similar consumer protection regulations applied internationally, the right of withdrawal does not apply to customized or personalized products.

Therefore, returns are not accepted for personalized items, including but not limited to:

• Jerseys customized with a name

• Jerseys customized with a number

• Any product modified according to customer request

Return Request Procedure

To request a return, please follow these steps:

1. Submit a return request through our official support channels.

2. Provide the following information:

• Full name

• Order number

• Email used for the purchase

• Reason for the return

Return Review & Approval

Once your request is received, our team will review the case.

If the return is approved:

• You will receive the return shipping address and further instructions.

• After we receive and inspect the returned product, we will confirm whether it meets the required conditions.

Refund Method

If the return is approved, the refund will be processed for the product amount and the original shipping cost.

For credit card payments, the refund may appear within one or two billing cycles, depending on the processing time of the payment gateway and the issuing bank.

Final Notes

Our goal is to ensure that every customer has the best possible shopping experience with Matchday.

If you have any questions regarding this policy, please refer to our support section on the website.

Matchday
Global Football Jerseys Store ⚽